The following cancellation conditions apply to our regular tour packages and itineraries (i.e., Assam, Meghalaya, Arunachal Pradesh, Nagaland). Please note that tours to events or other states, are subject to special cancellation conditions as stated in the order copy and visible when trip booking.
1.1 Cancelling 16 days or more prior to arrival: the customer is charged a service fee of 25% of the total order value, or advance paid.
1.2 Cancelling between 15 and 11 days prior to arrival: the customer is charged a service fee of 50% of the total order value, or advance paid.
1.3 Cancelling between 10 and 6 days prior to arrival: the customer is charged a service fee of 80% of the total order value, or advance paid.
1.4 Cancelling 5 or less days prior to arrival: no refund is applicable.
1.5 In case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, transportation & missed meals etc. we do not bear any responsibility to refund.
A. Bank transfer costs will be added to the above-mentioned fee.
B. Additional taxes/GST on the amount paid will be added to the above-mentioned fee, as applicable
2.1 Cancellations are registered on working days only: Mon–Fri 10.00–18:00 (IST), excluding Indian national holidays. Cancellation terms are applied from the date Encamp Tourism Pvt. Ltd. reads the notification by e-mail to [email protected]. Requests received outside of the working hours will be registered the next working day, and fees corresponding to the registration date will apply.
2.2 the orders are refunded to the same payment method used for the order payment:
A- orders paid by credit or debit card are refunded directly to the card
B- orders paid by bank transfer are refunded by bank transfer. You should provide Encamp Tourism Pvt. Ltd. with the following bank details:
PC- Orders paid through our partner payment gateway (Razorpay Software Private Limited) will be processed through them
2.3 Encamp Tourism Pvt. Ltd. shall disburse any applicable refund amount within thirty (30) days of the receipt of the request/instruction to cancel or change the tour as per the above cancellation terms.
3.1 Tour package change fee The following package change conditions apply to our regular tour packages and itineraries (i.e., Assam, Meghalaya, Arunachal Pradesh, Nagaland). Please note that tours to events or other states, are subject to special package change conditions as stated in the order copy and visible when trip booking.
3.1 For a change to a different destination on the same dates and for a change to other trip dates, Encamp Tourism Pvt. Ltd. charges a service fee same as the cancellation fee or flexible cancellation described at point 1 on this page.
3.2 For accommodation change, conditions stated in point 3.1 applies.
3.3 For other tour package changes (not stated here above in sections 3.1 and 3.2), Encamp Tourism Pvt. Ltd. charges a service fee of Rs.2000 or 10%, whichever is greater, until 6 days prior to arrival. Later, activities cannot be cancelled.
Order changes are registered on working days only: Mon–Fri 10.00–18:00 (IST), excluding Indian national holidays. Order changes terms are applied from the date Encamp Tourism Pvt. Ltd. reads the notification by e-mail to [email protected] Requests received outside of the working hours will be registered the next working day, and fees corresponding to the registration date will apply.
Please Note : We will not be responsible for any costs due to cancellation or change in itinerary/accomodation/activity, arising out of unforeseen circumstances like landslides, road blocks, bad weather, etc.