How to cancel a booking
Reply to your payment receipt
Cancellations are only accepted from the email address associated with the booking. Reply to the payment receipt you received when you booked.
Email, not phone
No cancellations are entertained over phone calls or WhatsApp messages. All communication regarding cancellations, refunds or alternative arrangements must go through the official email channel.
We confirm in writing
For any queries and feedback, write to [email protected]. Refund requests should be sent to [email protected].
Refund schedule by trip type
How much of your trip cost comes back depends on how far ahead of departure you cancel and what you booked. The booking amount is excluded from every percentage below.
Group Tours — Weekend Getaways
| You cancel | Refund | Also available |
|---|---|---|
| 30+ days before departure | 100% | Credit note voucherBatch shifting |
| 29–16 days before | 75% | Batch shifting |
| 15–10 days before | 50% | — |
| Within 9 days | 0% | — |
Group Tours — Domestic
| You cancel | Refund | Also available |
|---|---|---|
| 45+ days before departure | 100% | Credit note voucherBatch shifting |
| 44–30 days before | 75% | Batch shifting |
| 29–21 days before | 50% | Batch shifting |
| 21–15 days before | 25% | — |
| Within 14 days | 0% | — |
Group Tours — International
| You cancel | Refund | Also available |
|---|---|---|
| 60+ days before departure | 100% | Credit note voucherBatch shifting |
| 59–46 days before | 75% | Batch shifting |
| 46–31 days before | 50% | — |
| Within 30 days | 0% | — |
Private Tours — Domestic
| You cancel | Refund | Also available |
|---|---|---|
| 45+ days before departure | 100% | Credit note voucher |
| 30–45 days before | 50% | — |
| Within 30 days | 0% | — |
Private Tours — International
| You cancel | Refund | Also available |
|---|---|---|
| 60+ days before departure | 100% | Credit note voucher |
| 59–46 days before | 75% | — |
| 46–31 days before | 50% | — |
| Within 30 days | 0% | — |
Events and Festivals
| You cancel | Refund | Also available |
|---|---|---|
| 30+ days before departure | 100% | Credit note voucher |
| 29–15 days before | 50% | — |
| Within 14 days | 0% | — |
Accommodations booked on the website
| You cancel | Refund | Also available |
|---|---|---|
| 30+ days before departure | 100% | Credit note voucher |
| 29–15 days before | 50% | — |
| Within 14 days | 0% | — |
Camping Accommodations
Not applicable during festivals and events.
| You cancel | Refund | Also available |
|---|---|---|
| 15+ days before departure | 100% | Credit note voucher |
| 14–7 days before | 50% | — |
| Within 6 days | 0% | — |
Outdoor Learning Program for Schools
| You cancel | Refund | Also available |
|---|---|---|
| 45+ days before departure | 100% | Credit note voucherDate shifting |
| 44–30 days before | 50% | Date shifting |
| 29–15 days before | 20% | — |
| Within 14 days | 0% | — |
Cancellation policies may differ during peak seasons and for popular destinations. Please check the specific cancellation terms applicable to your dates before booking.
Weather, calamities and other unforeseen circumstances
If a trip is disrupted
In case of government orders, harsh weather conditions, protests, landslides, or any other unforeseen circumstances, Encamp Adventure Pvt Ltd will strive to work out the best possible alternate plans or trips/treks. If certain activities are canceled, we will provide the best possible alternatives, but no refunds will be issued.
If a trek is called off before it starts
If a trek is called off at the last moment due to a natural calamity or unforeseen circumstances (e.g., rain, snowfall, earthquake, landslides, strike, bandh), Encamp Adventure Pvt Ltd will issue a trek voucher for the full amount. The voucher can be redeemed for the same trek or another trek within 365 days from the trek departure date.
If a trek or trip cannot be completed once underway due to a natural calamity or unforeseen circumstances, no refund will be provided.
Extra expenses
Any extra expenses incurred due to a natural calamity or unforeseen circumstances (e.g., rain, snowfall, earthquake, landslides, strike, bandh) will be borne by the customer. The company will not be liable for such additional costs.
How refunds are processed
- Submit in writing. Refund requests must be emailed to [email protected].
- Request reviewed — within 5 business days. Refunds are processed within 5 business days from the date we receive the request, and the request is initiated within 72 working hours after the necessary approvals.
- Credited in 10–14 working days. Once initiated, it takes 10–14 working days for the credit to become visible in your bank account.
Refunds are processed using the same payment method used for the original transaction. Any additional charges incurred during the refund process (e.g., bank fees) may be deducted from the refund amount.
General terms
License and Travel Documents
Before embarking on your adventure with Encamp Tourism Pvt Ltd, ensure all travel documents, including visas and necessary paperwork, are in order. Please carry a valid ID. Failure to obtain necessary entry permissions may result in the inability to issue a refund. Additionally, possessing a valid motorcycle license and required documentation is mandatory.
Indemnification
In the rare event that participants cause any issues during the tour, they may be responsible for covering associated costs.
Amendment and Modifications
Terms and conditions may be updated, and by continuing to use services, participants agree to abide by the latest version.
Waiver
Leniency in some situations does not imply a waiver of rights by Encamp Adventures Pvt Ltd.
Severability
If any terms are deemed illegal or unenforceable, the remaining ones still apply.
Governing Law
In case of disputes, all legal matters will be governed under the jurisdiction of Guwahati High Court.
Termination
Encamp Tourism Pvt Ltd. reserves the right to discontinue services in case of a breach of the rules.
Complaints, Suggestions & Comments
Feedback is invaluable. Whether a complaint, suggestion, or comment, participants are encouraged to share it during the tour or via email within 14 days of the issue.
Itinerary Changes
Flexibility is key. In unforeseen circumstances, tour plans may be adjusted or canceled. A minimum of four (4) bookings is required for group tours, and refunds will be promptly issued if minimum bookings are not met.
Booking, Cancellations, and Refund
Prices may fluctuate, and the final cost will be provided upon booking. Full payment is required before receiving travel documents. Missed tours or early arrivals/departures incur additional expenses.
Revision Fees
Changes to tour dates or itineraries within 45 days of the tour date may have additional costs, similar to canceling.
Cancellation for Non-Payment
Failure to make timely payments may result in the cancellation of bookings with associated fees.
Refund
Refund requests will be determined by the Encamp Tourism Pvt Ltd. team, and processing may take up to 15 days. No refunds will be provided for unused services.
No Warranty
Content is offered “as is,” and while efforts are made to provide accurate information, perfection is not guaranteed.
Disclaimer of Liability
Encamp Tourism Pvt Ltd. cannot assume responsibility for accidents, lost luggage, delays, or fines during the tour.
Exclusions and Limitations
Liability limits are deemed fair and reasonable, and participants are appreciated for their understanding.
See also our Terms and Conditions and Privacy Policy.